International Business Process Management Institute: BPM, Online Learning, Distance Learning and Elearning BPM Training, Education and Certification!

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LEARN THE ART OF BUSINESS PROCESS MAPPING...AND HOW TO OPTIMIZE THEM...
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LEARN ANYTIME ANYWHERE AT YOUR OWN PACE...EDUCATE YOUR WAY SUCCESS..
INCREASE EFFICIENCIES IN PROCESSES, RESULTING IN IMPROVED FINANCIAL GAIN..
WE ARE HERE TO HELP YOU.. COACHING IS PART OF OUR COURSE OFFERING.....

Why International BPM Institute Training Programs & Certification?

	Enroll & Pay for Online Course and Attend the Face-to-Face Training in Toronto at ZERO Cost to YOU
	No Apps Required True Mobile Courses - AnyDevice, AnyTime, AnyWhere
	Practical Courses Designed to Fit Your Busy Schedule with Videos, Scenarios, Quizzes and eContent
	LIVE Course Collaboration and Discussions via Micro-Blog and ASK Questions Tool
	Course Content will Dynamically Re-Size to Fit Your Smartphone or Tablets or Laptop or Desktop
	FREE* 8' Android 2.2 MLearnPAD with Pro-Diploma "Certification" course enrolment
	Easy to Learn Simple Course Stucture with Complete Learning Analytics Stats and Reports
	BPM Council Accredited Certificate to prove you have mastered and complete the course
	Ministry of Training, Colleges and Universities consented, Canadian Registered Education Institute

Core Courses for Professional BPM Certification Programs

	Professional (P.BPM)	Enterprise Professional (P.EBPM)	Pro-Diploma (PD.BPM)
BPM101 - Introduction to BPM BPM101 - Introduction to BPM Organizational View Two Main Internal Problem Who are the Customers Consequence of Process Failure Top 10 Failing Processes Process Road Map Buzzword of BPM What is Business Process Management (BPM) How Does the Process Dialogue Begin How BPM works What are the Difference Stages of BPM BPM Guidance Pillars of BPM Why BPM What Does BPM Solve Recommendations	Y	Y	Y
BPM102 - BPM and Traditional Methodologies BPM102 - BPM and Traditional Methodologies Other Methodologies What is the Purpose of Six Sigma Six Sigma From Six Sigma to BPM Lean Thinking Total Quality Management (TQM) Continuous Process Improvement (CPI) Process Re-engineering What is the Difference			Y
BPM103 - UnifiedBPM Framework BPM103 - UnifiedBPM Framework BPM is a LifeBlood of an Organization Unified BPM Framework Why BPM is LifeBlood Looping Strategy, Processes, Technology and People Unified BPM Objectives BPM - Questions Unified BPM Benefits How to Apply BPM BPM Barriers and Issues Process-Driven Organization BPM Governance Approach BPM Requirements - Products and Service BPM Requirements - Technology BPM Requirements - BPM Owners BPM Requirements - Governance BPM Technology Innovations Bridging the Business/IT Mismatch BPM-Enabling Technologies How BPM Technology is Different from Existing Technologies BPM Technology Objectives Recommendations			Y
BPM104 - Customer Experience Management BPM104 - Customer Experience Management Birth of Customer Experience Management(CEM) Delivering Customer Experience Customer Experience Outcome Process with Borders Customer Experience Analysis Outcome of Customer Experience Strategies for Reducing bad Customer Experience Customer Interaction Process Types Voice Of Customer(VOC) Resources for VOC information Company Message with Customer Expectations VOC Analysis VOC Value Model Drivers of Satisfaction/Dissatisfaction Stakeholders VOC and Organizational Alignment Customer Expectations with Company Standards Company Standards with Training Content Training Content with Front-line Execution Front-line Execution with Rewards and Incentives Tools and Methods Customer Feedback Performance Audits and Monitoring	Y	Y	Y
BPM105 - Process Mapping BPM105 - Process Mapping What is Process Mapping/Modeling Business Process Owner Process Mapping Steps Process Identification Work Sheet Process Mapping Diagram Template Processes In an Organization Organizational Interaction Mapping Benefits of Process Mapping Benefits of Process Mapping - Business View Business Process Mapping - IT View Common Process Documentation Problems Business Process Mapping Notation (BPMN) Basic Event Types in BPMN and their Notations Event Trigger Types More Event Trigger Types Process Levels Main Processes and Tasks Message Event Sub-Processes and Tasks Child Diagram Type of Gateways and Associated Symbols White Box and Black Box Black Box and Black Box Data object to a Sequence Flow Textual Annotation	Y	Y	Y
BPM106 - Process Analysis BPM106 - Process Analysis Process Levels Key Process Questions How Does it Work Characteristic of Processes Stages of Process Analysis and Design Process Analysis Principles and Goals Process Analysis Approach Analysing the Current Situation How to Reduce Variances How to Identify Redundant Data and Processes How to Identify Duplication of Processes and Data How to Identify Lack of Standardization Determine Causes of Perceived Problems How to Identify 'Quick Wins' How to Identity and Performance Gaps in Process Cycle Time How to Identify Performance Gaps in Process Cost How to Align the Technology How to Identify Current Process Assumptions Success Criteria for Process vs. Project Redesign Criteria for Required Performance How to Identify Process Redesign Options How to Set Aggressive Goals Complexity and Simplification Process Process Requirements 'Good' and 'Bad' Requirements	Y	Y	Y
BPM107 - Process Transformation BPM107 - Process Transformation What is Process Transformation Key Design/Re-Design Questions Process Design/Re-Design Steps Process Design/Re-design Objectives Type of Design Breaking Points Process Design/Re-design Do's Process Design/Re-design Don'ts Design Attributes Important to Customers What is Business Process Architecture Aims of Business Process Architecture What is Enterprise Business Architecture Drivers for Developing a Business Process Architecture Developing Competitive Advantages Through Process Capability Developing Corporate Business Process Capability Developing Strategically Focussed Corporate BPM Capability Process Architecture - Organizational View Process Design/Redesign Challenges and Risks Business Process Analysis and Design Approach Process and Project Planning Process Review Planning Strategy Life Cycle Phases of Process Projects Process Automation Why Process Automation Workflow Types of Workflow Workflow Requirements	Y	Y	Y
BPM108 - Change Management BPM108 - Change Management What is Change Management Organizational Change Change Management Challenges Resistance Symptoms Indicators of Cultural Change How to Identify Reasons for Resistance How to Identify Symptoms of Change How to Manage Changes How to Sell Process Change Techniques for Process Change Communication How to Gain Support for Process Change How to Manage Lack of Support for Process Change How to Conduct Workshop for Change Management Process Workshop Types Process Walkthroughs and Reviews Structured Process Walkthrough How to Conduct Process Change Review Meeting Roles in the Process Structured Walkthrough Process How to Achieve Consensus How to Communicate Process Project Review How to Present Project Proposals for Change		Y	Y
BPM109 - Implementation Management BPM109 - Implementation Management Type of Approaches to Process Implementation Barriers to Successful Implementation Guidelines for Successful Implementation Organizational BPM Implementation Approach How to Identify Issues When Implementing Process Change How to Monitor Implementation Steps Who is Responsibility for Implementation What to Prepare for Implementation Planning Phases of Implementation Test Run of New Systems and Procedures How to Train and Re-train of Staff Approaches to Transition Process How to Identify Implementation Pitfalls Transition Activities Checklist Implementation Procedure How to Implement a Change Control Process How to Manage Lack of Implementation Support How to Implement a Implementation Communication Plan How to Close Project Steps to Hand Over	Y	Y	Y
BPM110 - Performance Management BPM110 - Performance Management How to Measure Productivity Process Key Performance Indicators How to Measure of Improvement The Purpose of Measurement Indicators of Performance Measurement How to Control Under Performance How to Link Enterprise Processes to Performance Management Process Measurement Techniques Advantages of Performance Management Principles of Performance Management Performance Management Responsibilities How to Establish Measurement Standards Service Quality Performance Process Quality Performance What Makes up of Process Quality How to Manage Service Quality Performance by Customer/Employee Loyalty Performance by Service Quality How to Measure Service Quality		Y	Y
BPM111 - Optimization Management BPM111 - Optimization Management The Need for Improvements Process Improvement Goals Improvement Techniques Improvement Criteria Improvement Method and Procedure Improvement Reversion to Original Implementation Improvement Approaches Improvement Ideas Improvement Changes in Processes Improvement Methods Process Optimization Optimization Guidelines Strategies to Reduce Process Complexity Post-Installation Improvement Routine Improvement System Breakdown Improvement Management Improvement Requests			Y
BPM112 - Tools & Techniques BPM112 - Tools & Techniques TT205 - Implementation Tools & Techniques TT204 - Decision Making Tools & Techniques TT203 - Problem Solving Tools & Techniques TT202 - Data Collection Tools & Techniques TT201 - Process Analysis Tools & Techniques	Y	Y	Y
EL101 - Facilitation Techniques EL101 - Facilitation Techniques Traits of an Excellent Facilitator Facilitator Functions Facilitator Maintenance Functions Facilitator Styles The Facilitation Process Facilitation and Decision Making Facilitation Outcomes Facilitation Products The Facilitation Process Designing The Process Facilitation Techniques Rules For Facilitation Tips For Successful Facilitation Facilitation No-No's Consensus Self Check Questions Intervention Types of Facilitation Techniques Awareness Technique Brainstorming The NGT Technique	Y		Y
EL102 - Customer Relationship Management EL102 - Customer Relationship Management What id Customer Relationship Management (CRM)? Focus on Relationships How Does CRM Impact On The Organization? CRM As A Product CRM As A Process Customer Service As A Process Customer Service In The Organization Customer Expectations Integrating The Customer Generating A Customer Focused Solution Managing The Customer Standards & Continuous Improvement in CRM The QCT Link in CRM Continuous Improvement in CRM CRM As A Business Process Communication As A CRM Activity Organizational Impact of CRM Failure		Y
EL103 - MS Visio 2010 Essentials EL103 - MS Visio 2010 Essentials Working with Files Setting Up Your Screen First Drawing Basic Editing Tasks Formatting Shapes Formatting Text Formatting Blocks of Text Formatting Your Drawing Adding the Finishing Touches		Y
EL104 - Quality Management System EL104 - Quality Management System Understand the importance of quality management Identify the key components of a quality management system Describe the factors that cause quality management systems to fail Understand the different ways that you as an employee can affect quality Use the material presented to develop a quality-centered approach to your role Identify the role of the quality management system and the interdependencies within your organization required to make it function			Y
EP101 - Organizational Strategy EP101 - Organizational Strategy Understand the importance of the strategy to the organization Identify the characteristics of effective strategy managers Understand the ten main strategy schools Implement a Five Step Strategy Model Outline the Vision and Mission of your organization Identify strategic and financial objectives Understand how to implement, execute and evaluate an organizational strategy		Y
EP102 - Knowledge Management EP102 - Knowledge Management Understanding Knowledge Management Knowledge Management Life Cycle New Knowledge Management Paradigm Knowledge Management Models Building a Knowledge Management Rationale Implementing Knowledge Management in Your Organization Creating a KMBOK Knowledge Management Maturity Model			Y
EP103 - MS Visio 2010 Advanced EP103 - MS Visio 2010 Advanced Exploring Advanced Diagrams Working with Stencils and Shapes Advanced Custom Shape Design Layers Multi-Page Drawings Creating Technical Layouts Working with Data Graphics Shape Sheet			Y
# of Final Certification Quizzes	30	30	50
# of Final Certification Assignments	1	1	2
Total # of Courses	8	12	16
Study Time (hrs)	32	45	60
Price	$1,499.00	$1,699.00	$1,899.00

We created the original BPM Professional Certification Program and industry designation (P.BPM) to which major organizations send their key personnel for Professional Training and Certification.

P.BPM - If you have full BPM exposure and want to formalize with industry accreditation to get ahead, the iBPM Institute's P.BPM Certification program in Business Process Management will give you a definite advantage in advancing your career.

P.EBPM - If you have limited BPM exposure within limited area and want learn and implement enterprise wide BPM, the iBPM Institute's P.EBPM Certification program in Business Process Management will give you a definite advantage in advancing your career.

PD.BPM - If you are new to BPM or have only had a limited exposure, the iBPM Institute's PD.BPM Certification program in Business Process Management will give you a definite advantage in learning Provides insight on how to map processes for analysis, process re-design, and the key elements in making the transition to implementation, measure and improvement of business processes and advancing your career.

Live Public Training

BPM Certification Event Type : Professional BPM Certification Date : May 24, 2012 9:00 am to May 25, 2012 4:00 pm Course outline Location : Toronto , Canada	Price : $1899.00

BPM Certification Event Type : Professional BPM Certification Date : June 14, 2012 9:00 am to June 15, 2012 4:00 pm Course outline Location : Ottawa , Canada	Price : $1899.00

BPM Certification Event Type : Professional BPM Certification Date : June 20, 2012 9:00 am to June 21, 2012 4:00 pm Course outline Location : Calgary , Canada	Price : $1899.00

BPM Certification Event Type : Professional BPM Certification Date : June 28, 2012 9:00 am to June 29, 2012 4:00 pm Course outline Location : Toronto , Canada	Price : $1899.00

BPM Certification Event Type : Professional BPM Certification Date : July 12, 2012 9:00 am to July 13, 2012 4:00 pm Course outline Location : Ottawa , Canada	Price : $1899.00

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Welcome to International BPM Institute

International BPM Institute is a Ministry of Training, Colleges and Universities consented, Canadian registered International Business Education Institute, dedicated to the essential and growing need for online Business Process Management (BPM) education, training and certification.

BPM is a set of management principles, patterns and techniques that provide process-based support for innovative, adaptive, collaborative human work and allows it to be integrated in a structured fashion.

BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach.

IBPM Institute unique differentiator - the certification courses come with core BPM and optional supporting skills courses like facilitation skills, project management, change management, communications skills, etc...

Why Certification? click here

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Business Process Management -BPM Professional Certification Training Courses in:
US - New York, Chicago, San Francisco, San Antonio, Atlanta, Miami, Detroit

Canada - Toronto, Ottawa, Calgary, Vancouver, Halifax

Middle East - Dubai,Dohar

Africa - Lagos, Johannesburg

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