As Part of BPM Council International We Created the Original BPM Professional Certification Program. We are Ministry of Training, Colleges and Universities Consented, Canadian Registered Education Incorporated Institute.
Professional designation gives you an edge in today’s competitive world. Certification signifies that you are an expert in your field. It gives you, and your employer, confidence in your job skills and demonstrates that you have the knowledge and critical skills in the discovery, mapping, analysis, re-design, measurement, implementation and improvements of BPM initiatives that will increase customer/employee satisfaction, revenue and reduce cost to provide positive business results.
Our BPM Courses and Certification Programs Cover more than "BPM CBOK"*. From Process Discovery, Mapping, Analaysis, Re-Design, Metrix, Implementation, Improvements, BPMN, Change Management, Business Rules, Project Management for Non-PM, Lean Process and more.
The person recognized as professional is certified to meet the requirements of certification program builds on the “Guide to the Business Process Management Common Body of Knowledge" (BPM CBOK™) and MORE.
Business Focused BPM Education Institute. 80% of Course Content Focused on Business Side and 20% on IT Side of BPM.
The Practical Learning Material Developed by a handpicked group of senior executives who have years of experience and work in the trenches in making BPM happen. They know the ropes, they have been-there-done-that, they know the obstacles and the solutions.
These are men and women with a passion to share their knowledge and mentor fellow BPM leaders through the journey. Together they ensure that you will be enlightened when you complete the program.
Practical Courses Designed to Address the Real Business Challenges and LIVE Course Collaboration based on Business Case Scenarios Developed to Replicate the Experience of Real Business Challenges so you get all the impact of Learning and Applying on the Job right Away.
No Apps Required True Mobile Courses - our online courses can be taken on AnyDevice (Smartphone, Tablets, Laptop/Desktop), AnyTime, AnyWhere and Complete them at Your Own Pace, Starting, Stoping and Re-start Whenever You Wish. You will also get Complete Learning Analytics STATS Delivered to Your Inbox and
With our ground-breaking mobile learning technology, replicate the experience of a live interaction so you get all the impact without adding travel time to your already busy schedule and get all the impact of Learning and Applying on the Job right Away.
LIVE Course Collaboration and Business Case/Scenario Discussions via Micro-Blog and ASK/Answer Tool. Course Content Dynamically Re-Size to Fit Your Smartphone or Tablets or Laptop or Desktop.
Professional Certification (and hard skills) will Get You the Interview and/or Job but You Need Soft Skills to Get and Keep the Job.
Enroll for Certification Program and Get One Year FREE Access to BPM Supporting Skill Courses like Facilitation, Project Management, Communication, Creative Problem Solving, Dealing with Difficult People, How to Handle Office Politics, etc... and more than 20 courses.
Online and Classroom Business Process Management, Lean Six Sigma and Transformation Management Certification Programs
"The overall experience is superb. Thanks for the staff who responds to enquiries and issues promptlyy. The "Into to BPM 101 - Module 1" consisted of must-to-know information before delving further to BPM details". RF
BPM is actually a continuous process, I must say that the courses was a success for me because I can relate and apply it in the day to day running of my activities and my career as a whole. And for me, the courses is just a foundation or frame work for me to build on, and apply where necessary. Jamie Carran
“The course material is thorough, well thought out, and very applicable. The in-class sessions are extremely valuable as they allow you to put what you have learned to practice first hand, and are a fantastic opportunity to brainstorm with peers. I have already found the BPM framework to be very helpful in my daily work. Overall I found the program to be practical, well presented and very informative. Thanks Ben, for all your guidance and instruction.” Jenn
SOME OF THE ORGANIZATIONS WHERE YOU WILL FIND CERTIFIED BPM PROFESSIONALS (P.BPM)
Call us to Enroll NOW - 1-888-262-4159 x105
E-Level BPM Training & Professional BPM Certification
What is ProfessionalBPM Certification and why is it important?
Professional Business Process Management (P.BPM) is a professional designation of an individual who is certified to know and practice the subject matter of Business Process Management. It is based on a practical certification program that is recognized globally.
The person recognized as professional is certified to meet the BPM practical knowledge and experience, and is required to complete the required courses approved by International BPM Council/International BPM Institute. The certification courses developed by practitioners from International BPM Institute covers more than "Business Process Management Common Body of Knowledge” (BPM CBOK™). The International BPM Council assumes the overall responsibility for the maintenance and for the development of the certification program to achieve the designation P.BPM.
International BPM Council created the original BPM Professional Certification Program and industry designation (P.BPM) to which major organizations send their key personnel for Professional Training and Certification.
The Importance of P.BPM Professional Certification Professional certification can be found in almost every industry today. Finance (CPA), Project Management (PMI), Supply Chain APICS), Information Technology (ITIL), Engineering etc, are just a few to list from a wide range of professions that have voluntary and/or mandatory certification.
There has been an explosive growth in professional certification. Certification helps advance the profession. Certification helps employers evaluate potential new hires, analyze job performance, evaluate employees, select contractors, market services, and motivate employees to enhance their skills and knowledge. Certificate holders benefit too. Certification gives recognition of competency, shows commitment to the profession, and helps with job advancement.
Some of the goals of BPM include:
• Create adaptable processes • Improve business performance • Align your processes and technologies • Enable sustainable human change • Implement continuous learning • Grow a process-oriented enterprise • Discover what other organizations have done to manage processes effectively • Gain cross-organizational acceptance of process and personal change • Learn what to do and what to avoid in every step
How to narrow the gap between tertiary and professional certification?
As science, technology and management practices change at an ever-increasing rate, a gap is formed between the foundation provided by an academic education and the technical and management competencies required in today's technical and business environment. The respective Professional Certification Programs were established to bridge this education gap.
A person’s achievement of Professional Certification documents his/her expertise and recognizes his/her personal commitment to their professional development. Additionally, The International BPM Institute in partnership with International BPM Council provides a strong collective entity through which individuals are rewarded financially and professionally.
Why the need for Job-Focused Certification Programs?
AThe P.BPM Certification Program provides breadth and depth in the full range of technology needed to perform in a BPM environment.
Because the program is job focused and independent of job setting, employers and their customers can be assured that an The BPM Council Certified Professional has mastered the full range of skills required to be successful in complex environments.
Why Certification Is important?
Professional Certification helps one to:
• Gain practical skills for the job, as it focuses on the knowledge and skills needed to perform real-world job responsibilities. • Realize maximum benefit from a wide range of expertise areas. • Learn all aspects of a specific type of career pursuit while also providing organization with an assured excellence from these professionals • Find a new job with a higher salary and/or benefits • Effectively integrate these career pursuits into one’s specific work setting. • Earn a promotion within your current company
How to build one’s leadership skills?
A person can increase his/ her personal effectiveness in BPM areas as well as general technical management and project management. The Professional Certification provides a vehicle that equips one with key skills and talents to be internationally recognized and be seen as a “thought leader”.
How to become more effective?
When one undertakes the Professional Certification program, it becomes part of his/her personal training program. This person acquires the skills needed to be competitive in the open job market. Undertaking studies in an internationally recognized professional association such as The BPM Council with global membership, gets you around the world as it is globally recognized by employers/recruiters.
While all courses are offered individually, International BPM Institute has developed a comprehensive online learning program that lasts a total of 24+ hours and is a fast track to completing the Professional BPM Certification.
With the certification P.BPM an individual has demonstrated practice, experience and knowledge in the following subject matter areas, Hover over and expand any individual course for a list of covered topics.
BPM101 - An Introduction to BPM terms, process road map, concepts and principles. BPM objectives, process Classification Framework, discipline and benefits, Process types, best practices and the need for organizational process management. Course Outcome – Identifying Business Processes
BPM102 - What is Process and how to loop People, Strategy, Technology and Processes. Processes, customers and how to move from silos to transformation, Traditional and new wave of BPM, how to engage process talk and BPM, guidelines. Course Outcome – BPM Business Case
What you will learn? What is Process? Types of Organizational Processes How to Identify Organizational Processes Organizational Process Road Map Main Organizational Process Challenges How to Map End-To-End Process What are the Cost of Process Failure What is the Definition of BPM What is Business Process Management (BPM) What are BPM Components What is the Function of BPM Components How to Connect the Process dot dot lines How to Connect BPM dot dot lines Why do Organizations need Business Process Management? What are the BPM Benefits and Opportunities How BPM Technology is Different from Existing Technologies BPM Best Practices and Unified BPM Framework Process Transformation Methodologies
BPM201 - Deciding when to map, mapping preparation, steps, questions, boundaries. WHAT, HOW, WHO, Purpose, benefits, pitfalls, documentation, risks Type of flowchart, best practices, input, triggers, enablers, guide, output Course Outcome – Identifying Triggers
BPM202 - Process levels, process vs. task, mapping symbols, task naming conventions Stakeholder/interaction map, cross-functional mapping, swim lane diagram Roles, actors, task types, steps to include, branching, handoff level diagram. Course Outcome – “As is” Process Mapping
What you will learn? What is Process Mapping What is the purpose of Process Maps Types of Process Maps Basic Symbols of Process Mapping Process Mapping Steps Rules of Process Mapping How to Facilitate Process Mapping Process Mapping Tools and Techniques How to Use Visio for Process Mapping How to Use Process Identification Work Sheet How to use Process Mapping Diagram Template How to Identify Processes in an Organization What are the Benefits of Process Mapping What are the Attributes of Process Mapping What are the Common Process Documentation Problems What is Data Flow Diagram (DFD) How to Read a DFD DFD Shapes from VISIO Types of DFD Levels How to create an AS IS Business Process Model for the course case study
BPM301 - Bottlenecks, weak links, poorly defined steps, cost-added steps Purpose, analysis question types, approach, root of problems WHAT, WHO, WHERE, WHEN, WHY, HOW, Source of analysis questions, Course Outcome – Identifying Stakeholders and Processes
BPM302 - Identifying waste, process efficiency and effectiveness analysis Analyzing Process Gaps in Process Cycle Time, redundant Data Root Cause analysis techniques – Flow chart, Benchmarking, 5Whys, BP, MOT Course Outcome – Solving Process Problems using Tools and Techniques
What you will learn? What is Process Analysis How to Identify Levels of Process Objectives of Process Analysis How to Analyze a Flowchart Process Analysis Steps What are the Process Analysis Questions Types of Analysis How to Identify the Characteristics of Process How to Define Process Analysis Goals 5 Why Approach How to Conduct Gap Analysis How to Analyze "as is mapping" How to Eliminate Non-value added Processes How to Identify Redundant Data and Duplicate Processes How to Identify Standardization Gaps How to Identify Causes and Effect of Process How to Identify and Prioritize Processes How to Identity Cycle Time Performance Gaps Success Criteria for Process vs. Project How to Identify Process Redesign Options How to Align Processes with Business Requirements 'Good' and 'Bad' Requirements Process Analysis Tools and Techniques Identify and Present Essential Processes for the Case Study
BPM401 - Internal/external customers needs, journey, touch points, Moments of Truth Benefits, guidance, life cycle, cost of poor customer experience Customer experience driven organization, experience interaction types, alignment Course Outcome – Map out Customer Journey
BPM402 - Unified BPM framework, cycle of service, experience analysis Voice Of Customer (VOC), resource for VOC, process and experience strategy Complain handling process, VOC model, experience process mapping Course Outcome – “Building Complain Handling Process
What you will learn? What is Customer Process Management(CPM) What is Customer Relationship Management (CRM) How to Identify Customer Processes How to Develop Customer Processes What is the Outcome of Customer Processes Strategies for Reducing bad Customer Processes Three Types of Customer Interaction Processes What is Customer Voice (CV) How to Identify Resources for CV information How to Respond to CV How to Analyze CV Value Model How to Identify Drivers of Customer Processes Outcome How to Align CV with Organizational Strategy How to Manage Customer Expectations with Organizational Standards Customer Processes Management Tools and Methods
BPM502 - Deconstructing Process Flow, Tasks and work activities Linking Re-Designed Processes to Organizational Strategy/Functions Integrate Attributes Important to Customers into Re-Designed Process Course Outcome – “To be” Process Design
What you will learn? What is Process Re-Design Re-Design Principles Success Criteria for Re-design How to Organize Processes for Re-Design How to Link Re-Design to Organizational Strategy How to Link Re-Design to Organizational Functions What are Design/Re-Design Questions How to Identify Breaking Points Process Re-Design Best Practices How to Integrate Business Functions How to Integrate Attributes Important to Customers into Re-Design How to Build Measurements into Processes Process Automation Process Re-design Tools and Techniques Create a TO BE Business Process Model for the course Case Study
BPM601 - Implementation Steps, Monitoring, Approaches and Transition Criteria Communication, Documentation and Operational Control PDCA Execution, Impact, Risk Analysis, Training and Evaluation Course Outcome – Implementation Plan
What you will learn? What is Process Execution Process Execution Approaches Successful Transition Criteria How to Monitor Implementation Steps Resources, Roles, Responsibility & Authority Competence, Training & Awareness Communication Documentation Control of Documents Operational Control Emergency Preparedness & Response Process Execution Tools and Techniques PDCA Execution Strategies for Execution Impacts and Risk Analysis How to Plan for Training Monitoring and Evaluation Transition Issues and Challenges
BPM701 - People, Process, Technology and Improvement Cycle Improvement Techniques, Criteria and Capability Assessment Integrating Process and Product Quality into Improvements Course Outcome – Map out Improvement Steps
What you will learn? What is Process Improvement Process Improvement Cycle Process and Product Quality Product Quality Factors Process Capability Assessment Purpose of Improvement Improvement Goals Improvement Techniques Improvement Criteria Improvement Approaches Improvement Guidelines Strategies to Reduce Process Complexity for Improvements Post-Implementation Improvement What is Accepted Improvement How to Manage Improvement Requests
BPM801 - Measurement Techniques/Framework for Measurement and Challenges, Effectiveness, Efficiency Metrics and Key Performance Indicators Measurements Categories and Choosing the Right Measures & Metrics Course Outcome – Identifying Process Performance Matrix
What you will learn? What is Measurements Measurement Challenges Performance Dashboard Business Activity Monitoring (BAM)Tool Purpose of Measurements Categories of Measurements Measurements Techniques Benefits of Measurements Key Performance Indicators (KPI) Why Measure Measurement Process Common Measurement Mistakes Key Measurements Questions Measurement Types Measurement Process
BPM1201 - Process Change Concepts, Challenges and Managing Process Change Identifying Change Indicators and Deal with Resistance 4-D Cycle of Appreciative Inquiry to Manage Change Course Outcome – Change Management Plan
BPM1202 -Change Management Challenges, Symptoms of Change, Resistance Symptoms Multidimensional CM, Reason for Resistance and How to Overcome How to Build Coalition for Change, Change Advance Communication Course Outcome – Change Management Plan Strategy
What you will learn? What is Business Transformation People Management? Why Business Transformation People Management? How to Conduct Rediness Assessment How to Create a Communications Strategy Role of a Change Facilitator How to Create a Transition Management Plan
What is the Certification Process like?
The P.BPM Certification Program involves the documentation of specific job experience, successful completion of appropriate courses and their associated examinations. Certification exams are open to all who meet the general and specific requirements for registration.
The courses and associated exams required for Certification may be taken at any time or at stipulated time during the year. The International BPM Institute maintains permanent records of individual course and exam completion. Diplomas/Certification of Professional Certification are awarded to Certified Professionals as tangible recognition of their achievement.
Where does one begin the Certification Process?
Obtain and document the years of specific relevant experience
The greatest asset that any organization has is its people. Yet highly skilled technical talent in many fields are still scarce. The International BPM Institute tries to play a role in assisting both organizations and individuals in the cultivation and recognition of professionals. It is essential in any professional endeavor to gain, maintain and document credible professional experience.
Enroll in the program
The following introductory-level courses without prerequisites enable you to fulfill the skills requirement in Business Process Management (BPM) through study in a wide range of BPM disciplines. Register for the course and you can select the course times that best fit your needs. Additionally, courses can be taken on-line via AnyDevice (Tablet, Smartphone, Laptop). Attend the course and take the exam
When you take your first course on-line, you have the opportunity to take your Professional Certification Exam. Immediately after the completion of the course you will be notified of appropriate login information for taking the exam. The exam tests your comprehension of each course objective and sub-objective, and your ability to apply the knowledge and skills you've acquired. Receive your exam results and Certification Certificate
A minimum score varies (e.g. 80%) is required for certification. A petition for re-examination can be filed and is encouraged for those not meeting the minimum score.
Let’s start with what’s free. For upto one year, all those who enroll in a certification program can utilize BPM supporting skill courses. Over 20 specific courses are available at no additional charge to round out your professional skill set.
By completing the BPM Certification program, you have already enhanced your résumé or CV with a professional certification to match your professional experience and skills. With this improvement you are going to land that interview and likely the job or promotion to advance your career.
To keep the job and remain successful, International BPM Institute offers continuing education in BPM to remain competitive in today's cutthroat job market. After you earn your professional certification, you can move onto more advanced online certifications programs.
"Having completed both the P.BPM and P.BTM certification programs, I can say that these programs are extremely in depth and all encompassing. They both cover vast areas of the business operation for both small and large scale initiatives, and they provide insights into the “why”… not just the “how”. Lots of thought provoking materials to enhance the skills of any business process specialist or management consultant. If you want to learn the rationale for “doing it right”, then these programs are definitely worth the effort." Steve Wickens
Free Courses ($497 value) and More Options - Single Courses starting at $197
Business Process Management -BPM Professional Certification Training Courses in: US - New York, Chicago, San Francisco, San Antonio, Atlanta, Miami, Detroit