LEAN Six Sigma Process BPM Professional Certification – P.BPM.
What is LEAN Six Sigma Process BPM Professional Certification and why is it important?
Professional LEAN Six Sigma Process BPM certification is a professional designation (P.BPM) of an individual who is certified to know and practice the subject matter of Business Process Management in the area of LEAN Six Sigma. It is based on a practical certification program that is recognized globally.
The person recognized as professional is certified to meet the practical knowledge majoring in BPM and minoring in LEAN Six Sigma Processes, and is required to complete the required courses approved by International BPM Council/International BPM Institute.
The certification courses developed by practitioners from International BPM Institute covers more than “Business Process Management Common Body of Knowledge” (BPM CBOK™). The International BPM Council assumes the overall responsibility for the maintenance and for the development of the certification program to achieve the designation P.BPM.
International BPM Council created the original BPM Professional Certification Program and industry designation (P.BPM) to which major organizations send their key personnel for Professional Training and Certification.
The Importance of P.BPM Professional Certification
Professional certification can be found in almost every industry today. Finance (CPA), Project Management (PMI), Supply Chain (APICS), Information Technology (ITIL), Engineering (P.ENG), etc, are just a few to list from a wide range of professions that have voluntary and/or mandatory certification.
There has been an explosive growth in professional certification. Certification helps advance the profession. Certification helps employers evaluate potential new hires, analyze job performance, evaluate employees, select contractors, market services, and motivate employees to enhance their skills and knowledge. Certificate holders benefit too. Certification gives recognition of competency, shows commitment to the profession, and helps with job advancement.
Some of the goals of this Program include:
- Create adaptable processes
- Improve business performance
- Align your processes and technologies
- Enable sustainable human change
- Implement continuous learning
- Grow a process-oriented enterprise
- Discover what other organizations have done to manage processes effectively
- Gain cross-organizational acceptance of process and personal change
- Learn what to do and what to avoid in every step
- Advanced Facilitation Skills
- Introduction to LEAN Six Sigma Processes
In order to stand out in the global competitive work environment, you have to go from “GOOD” to “GREAT” to meet increased demands, to stand out and to extend the scope of your professionalism and responsibilities beyond your daily job duties.
This PROFESSIONAL CERTIFICATION PROGRAM will cover today’s issues in detail and the new emerging reality to identify opportunities, set goals, solve complex problems, make decisions, take on new roles, take on leadership/initiatives and communicate effectively with internal and external customers.
This PROFESSIONAL CERTIFICATION AWARDED BY INTERNATIONAL BPM INSTITUTE will give you an edge to stand out, accelerate your career and business goals, and maintain a competitive edge in the marketplace in almost any industries.
LEAN Six Sigma BPM Program Outline:
Introduction to BPM
Introduction to BPM terms, road map, concepts and principles.
BPM objectives, process Classification Framework, discipline and benefits.
Process types, best practices and the need for organizational process management.
What is Process and how to loop People, Strategy, Technology and Processes as BPM?
Processes, customers and how to move from silos to transformation
Traditional and new wave of BPM, how to engage process talk and BPM, guidelines
Understand and/or able to develop BPM Business Case.
Understand and/or able to Identifying Organizational Processes.
Process Mapping tools and techniques
Process Analysis tools and techniques
Process Re-Design tools and techniques
Process Implementation tools and techniques
Process Improvements tools and techniques
Process Change Management tools and techniques
Understand and/or able to apply process mapping, analysis, re-design, implementation, improvements and change management tools and techniques.
Process mapping steps, questions, boundaries.
WHAT, HOW, WHO, Purpose, benefits, pitfalls, documentation, risks
Type of flowchart, best practices, input, triggers, enablers, guide, output
Process levels, process vs. task, mapping symbols, task naming conventions
Stakeholder/interaction map, cross-functional mapping, swim lane diagram
Process user roles, actors, task, branching, hand-off.
Bottlenecks, weak links, poorly defined steps, cost-added steps
Purpose, analysis question types, approach, root of problems
WHAT, WHO, WHERE, WHEN, WHY, HOW, Source of analysis questions,
Identifying waste, process efficiency and effectiveness analysis
Analyzing Process Gaps in Process Cycle Time, redundant Data
Root Cause analysis techniques – Flow chart, Benchmarking, 5Whys, BP, MOT
Understand and/or able to develop process gaps and opportunities.
Understand and/or able to identify process Triggers
Understand and/or able to develop “As is” Process Mapping
Understand and/or able to Identifying Stakeholders
Internal/external customers needs, journey, touch points, Moments of Truth
Benefits, guidance, life cycle, cost of poor customer experience
Customer experience driven organization, experience interaction types, alignment
Unified BPM framework, cycle of service, experience analysis
Voice of Customer (VOC), resource for VOC, process and experience strategy
Complain handling process, VOC model, experience process mapping
Understand and/or able to develop “Building Complain Handling Process.
Understand and/or able to develop Map out Customer Journey
Re-Design objectives, design attributes, steps, and questions
Identifying quick win processes for re-design, design stages
Re-Design principles, customer requirement, mission, structure and processes
Deconstructing Process Flow, Tasks and work activities
Linking Re-Designed Processes to Organizational Strategy/Functions
Integrate Attributes Important to Customers into Re-Designed Process
Implementation Steps, Monitoring, Approaches and Transition Criteria
Communication, Documentation and Operational Control
PDCA Execution, Impact, Risk Analysis, Training and Evaluation
People, Process, Technology and Improvement Cycle
Improvement Techniques, Criteria and Capability Assessment
Integrating Process and Product Quality into Improvements
Understand and/or able to develop Map out Improvement Steps.
Understand and/or able to develop Identifying “Quick Win” Processes.
Understand and/or able to develop “To be” Process Design.
Understand and/or able to develop Process Implementation Plan.
Process measurement Techniques/Framework for Measurement and Challenges
Effectiveness, Efficiency Metrics and Key Performance Indicators
Measurements Categories and Choosing the Right Measures & Metrics
Process Change Concepts, Challenges and Managing Process Change
Identifying Change Indicators and Deal with Resistance
4-D Cycle of Appreciative Inquiry to Manage Change
Change Management Challenges, Symptoms of Change, Resistance Symptoms
Multi-Dimensional CM, Reason for Resistance and How to Overcome
How to Build Coalition for Change, Change Advance Communication
Understand and/or able to develop Change Implementation Plan.
Understand and/or able to develop Process Performance Matrix.
Understand and/or able to develop Change Management Plan.
Business Rules Concept and Approach
Types of Business Rules and Business Rule Model
Integrating Business Rules with Processes
Basic Event Types in BPMN and their Notations
Event Trigger Types, Type of Gateways and Associated Symbols
Data object to a Sequence Flow/Textual Annotation
Understand and/or able to develop BPMN diagram.
Understand and/or able to develop Business Rules Catalogue
LEAN Six Sigma Courses:
Requirements for Entry:
Based on educational background and/or work experience and the completion of a multi-part course curriculum work listed in Certification Course Outline. It is available to all students, of all academic/industry backgrounds. This program is on-line self paced interactive learning program- You’ll have all the flexibility and benefits of studying from anywhere, anytime, at your own pace whilst we ensure that you are never actually studying alone.
From the day you enroll, we are committed to helping you successfully complete your program. You will have access to facilitator support via phone, email or social media to ensure that you receive constructive feedback and to deal with any question you may have. You are more than welcome to post a question on ‘Ask Question’ live interactive tool and you will receive the feedback from the course facilitator and/or from our International online E-Learning Community members.
The approximate amount of time required to complete the program is 90 to 180 days. You will have 24/7 online access for 6 months to finish this program. This is only an approximate study time and is dependent upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. At the end of each course there is an assignment and/or exam that needs to be completed.
Certification Assessment Method:
Certification is granted for the program by achieving a minimum score of 80% on the certification exam and completion of project work assignments. Students must apply the course knowledge, techniques and methods used in the courses to create real “Case Studies” and/or “White Paper/Article” and/or create a “Scenarios” and submit as part of program certification completion to prove that they can actually apply/do in the work place.